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THE WHATS & WHY OF CHATBOTS

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Generally speaking a bot is any software that performs an automated task, however, we are interested in the class of bots that live in chat platforms called chatbots. In this context, there are many possible definitions and some confusion about what a bot is. This is partly because there are so many varied use cases for bots and these influence what people perceive a chatbot to be. The most intuitive definition is that a bot is a software that can have a conversation with a human. For example, a user could ask the bot a question or give it an instruction and the bot could respond or perform an action as appropriate. MISCONCEPTIONS This definition however often leads to two potential misconceptions. The biggest misconception that arises is that a chatbot is a bot that converses with a human in the way that another human would converse with a human. Software or even a robot that communicates with a human in natural language is not difficult to imagine. Science fiction is full of ex...

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